하버드 비지니스 리뷰중에서 정리한 글입니다. Active listening보다 더 좋은 소통 방법은 없지요 HBR: Listening to People April.27.2008 l Rules of good reception 1. Think ahead of thinker 2. Weigh the evidence used by talker to support the point that he makes 3. Review & mentally summarize 4. Listen between the lines- Pay attention to non-verbal communication: Facial ..